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The Trade Centre Wales celebrates customer service milestone

Wednesday 6th February 2019

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The Trade Centre Wales celebrates customer service milestone

The Trade Centre Wales has attained a coveted 9.4 rating by Trustpilot following the unprecedented business success and hard work of the sales and customer care department.

The used car supermarket is celebrating a year on year rating improvement on Trustpilot. The company started 2018 with a promising 8.9 Trustpilot rating and now, with the help of our valued customers, the Trustpilot page proudly shows an impressive 9.4 rating. This Trustpilot score reflects the performance of staff, overall customer service and quality of the after care provided in the three sites- Cardiff North, Merthyr Tydfil and Neath.

Nothing more satisfying 

Keston Griffiths, Head of Customer Care, said: “Our score increases year on year as it reflects the company’s determination to support, listen and principally, provide the best customer service in the industry. As the Head of Customer Care Group Manager, there is nothing more satisfying than leading my outstanding customer service team, who continue to give our customers the exceptional customer care they deserve. Our Trustpilot score has continued to rise as every employee gives 100% effort towards every customer that has walked through our doors. Our number one priority is our customer satisfaction.”     

The Trade Centre Wales has been working with Trustpilot for several years to ensure fair, personal and outstanding customer care is being delivered to every customer. Trustpilot’s aim is to bring people and companies together to create ever-improving experiences for everyone. Therefore, thanks to Trustpilot, The Trade Centre Wales has been given the essential platform to connect their customers, boost team morale and employee satisfaction. 

From strength to strength 

Andy Coulthurst, CEO of The Trade Centre Wales, concludes: “We are delighted to be recognised for our excellent service on Trustpilot. The year on year rating improvement mirrors the increasing success of the company. Last year, saw us reach several milestones and as the business goes from strength to strength, it is wonderful to know that our customers are happy with the level of service we provide. The teams in all sites are to be congratulated in their achievements as every year they demonstrate the ability to improve each customers experience”.